In February 2017 on the company website Markus announced the unfortunate closure of Ear Works Inc.
Upon discussions with Markus and some very dedicated Ear Works users, I've decided to start an independent support and maintenance service and continue to serve the clinics that want to keep using EW. My plan is to continue growing the software into a new incarnation of Ear Works.
The support and maintenance service started on May 1, 2017 and includes:
- fixes, new features and upgrades to new versions
- updated hearing aid price list (basic)
- updated third party billing forms and rules
- email support with 24h guaranteed response time Mon-Fri
The pricing is company and user based (no additional cost per office):
- $100/month base price that includes 2 users
- $15/month for each additional user
This is a monthly subscription that you can cancel anytime.
Prepayments are rewarded with a discount: 5% for 6 months and 10% for one year.
Other services, not included in this package, are provided on-demand:
- Training and Scheduled Live Support: $90/hr
- Customizations: $100/hr
- Emergency Support: $120/hr
Complete this short form to subscribe to this service or feel free to send me a message for any questions.
If you don't have a subscription package you can also request regular email support at $70 per ticket.
If you prefer to just get the latest EW updates without ongoing support you can:
- subscribe for a flat $75/month fee ($25 for each additional office) no matter how users you have. This subscription provides you access to any update right away and also allows you to request features and changes.
- get a cumulative update at any time for a $500 one-time fee. This includes all software and data updates until that moment.