Using the support portal

Here's a quick guide on how to use our support portal.

Have a Question or need some Help?

• Post the question on the Community Support Forum if your request doesn't have private information and your request is not critical - free
• Submit a regular support request if your question is private but not urgent - free
• Request priority paid support if your question is urgent - paid, see our prices here

Found a Bug?

• post the bug on the Community Support Forum
• post it privately using a support request. This will never be charged.

Got an Idea or Suggestion?

• Post it on the Features Requests Forum and get others to vote for it. 

Is our info Outdated?

• Request an update here and upload the information you have (pdf is best).

Need more Users or Offices?

• Request additional licenses here

Feeling Grateful?

• Say thanks and share your appreciation here

In love with Email?

You can always submit support tickets by email at support@earworksinc.com for regular support or urgent@earworksinc.com for priority paid support.
You'll only be charged for priority support if the problems are not due to a failure in the system and you'll never be charged without your explicit consent.


For more info check out:
• general information at earworksinc.com
• old community support site