The Ear Works support portal is open to all companies that have an active subscription to one of our support and/or maintenance packages.
To get access to all content please refer to this article.
Have a Question or need some Help?
- Search for an answer above (using the search bar)
- Post the question on the Community Support Forum if you think others could use an answer as well
- Submit a regular support request if your question is private but not urgent
- Request priority paid support if your question is urgent (this is paid, see our prices here)
Found a Bug?
- Post the bug on the Community Support Forum
- Post it privately using a support request. This will never be charged.
Got an Idea or Suggestion?
- Post it on the Features Requests Forum and get others to vote for it.
Is our info Outdated?
- Request an update here and upload the information you have (pdf is best).
Need more Users or Offices?
In love with Email?
You can always submit support tickets by email at firstname.lastname@example.org.
You'll only be charged for priority support if the problems are not due to a failure in the system and you'll never be charged without your explicit consent.