Using the support portal

The Ear Works support portal is open to all companies that have an active subscription to one of our support and/or maintenance packages.

To get access to all content please refer to this article.

Have a Question or need some Help?

• Search for an answer above (using the search bar)
• Post the question on the Community Support Forum if you think others could use an answer as well
• Submit a regular support request if your question is private but not urgent
• Request priority paid support if your question is urgent (this is paid, see our prices here) 

Found a Bug?

• Post the bug on the Community Support Forum
• Post it privately using a support request. This will never be charged.

Got an Idea or Suggestion?

• Post it on the Features Requests Forum and get others to vote for it. 

Is our info Outdated?

• Request an update here and upload the information you have (pdf is best).

Need more Users or Offices?

• Request additional licenses here

In love with Email?

You can always submit support tickets by email at support@ear-works.com.
You'll only be charged for priority support if the problems are not due to a failure in the system and you'll never be charged without your explicit consent.